Privacy policy
Privacy Policy
At ELUJE, we value your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website, make a purchase, contact us, subscribe to our communications or otherwise interact with our online store.
Our online store is operated by:
Eluje LLC
30 N Gould St Ste R
Sheridan, Wyoming 82801
United States
Email: info@eluje.com
Website: eluje.com
EIN: 42-3880589
For the purposes of applicable data protection laws, including where relevant the UK GDPR and EU GDPR, Eluje LLC is the controller of the personal information described in this Privacy Policy.
1. Personal information we collect
Depending on how you interact with ELUJE, we may collect personal information that you provide directly to us, information generated through your purchases and information collected automatically when you use our website.
This may include your name, billing address, shipping address, email address, telephone number where voluntarily provided during checkout, order information, purchase history, customer service correspondence, product reviews, account information and marketing preferences.
When you make a purchase, payment information is processed by the payment provider selected at checkout. We generally do not directly store your complete payment card details.
When you browse our website, we may automatically collect technical information such as your IP address, browser type, device type, operating system, referring website, pages and products viewed, approximate location and information collected through cookies or similar technologies.
2. How we use your information
We may use your personal information to process and fulfil your orders, arrange payment, ship your purchases, provide order updates, manage returns or refunds and respond to customer service enquiries.
We may also use your information to operate and secure our website, detect or prevent fraud, improve our products and website experience, maintain business records and comply with legal or tax obligations.
Where permitted by applicable law, we may send you marketing communications about ELUJE products, collections, launches, restocks, offers and other brand updates.
Where consent is required by law, we will only send marketing communications after you have opted in.
You can unsubscribe from marketing communications at any time by using the unsubscribe link contained in our emails or by contacting us at info@eluje.com.
3. Legal bases for processing
Where the UK GDPR, EU GDPR or another law requiring a lawful basis applies, we may rely on the following legal bases.
Contract: where processing is necessary to process or fulfil an order or provide a service you requested.
Consent: where you have consented to certain marketing activities, cookies or other processing.
Legitimate interests: where processing is reasonably necessary for operating and improving our business, protecting our website, preventing fraud or understanding how customers interact with ELUJE, provided those interests are not overridden by your rights.
Legal obligation: where we must retain or process information to comply with applicable tax, accounting, consumer protection or other legal requirements.
4. Shopify
Our online store is powered by Shopify.
Shopify provides the e-commerce infrastructure that allows us to display products, operate our store, process orders and provide checkout functionality.
As a result, Shopify may process certain information about visitors and customers on our behalf and, in certain circumstances, for its own purposes.
Shopify may process information in countries other than the country in which you live.
We encourage you to review Shopify's privacy information for additional details about how Shopify processes personal information.
5. Payment providers
Payments are processed using payment providers made available through our store and checkout.
Depending on the payment method you choose, your payment provider may process information including your name, billing address, payment card details, account details and transaction information.
The payment provider's own privacy policy will also apply to its processing of your information.
ELUJE does not generally receive or store your complete payment card number.
6. Shipping and fulfilment
To deliver your order, we may provide necessary personal information to shipping companies, couriers, postal services, fulfilment providers and other logistics partners.
This information may include your name, shipping address, email address, telephone number where required for delivery and relevant order information.
These partners should only process the information necessary to provide their services and comply with applicable law.
7. Service providers
We may use third-party companies to help operate ELUJE.
These may include providers of website infrastructure, analytics, email marketing, advertising, customer support, fraud prevention, reviews, order management, payment processing and fulfilment services.
These service providers may receive personal information only to the extent necessary for the relevant service.
Where required, we enter into appropriate contractual arrangements with service providers concerning the protection of personal information.
8. Cookies and similar technologies
ELUJE may use cookies and similar technologies to operate our website and understand how it is used.
Strictly necessary cookies may be used to support functionality such as the shopping cart, checkout, security and account features.
Subject to applicable consent requirements, we may also use analytics, preference and marketing cookies.
Analytics cookies help us understand how visitors interact with our website.
Marketing cookies may help us measure advertising campaigns and show more relevant advertising.
Where applicable law requires consent, non-essential cookies will only be activated after you have made the relevant choice through our cookie consent interface.
You may change your cookie preferences where such functionality is available on the website.
9. Marketing
If you subscribe to our mailing list, we may use your contact information to send you communications about ELUJE.
These may include new collections, product launches, restocks, promotional offers, private sales and other brand updates.
You may withdraw your consent or unsubscribe from marketing communications at any time.
Unsubscribing from marketing does not stop transactional communications that are necessary to fulfil an order, such as order confirmations and delivery updates.
10. How we share personal information
We do not disclose personal information unnecessarily.
We may disclose personal information to Shopify, payment providers, shipping and fulfilment providers, analytics providers, marketing providers, technology providers and other processors that support the operation of our business.
We may also disclose information where necessary to comply with applicable law, respond to a lawful request, protect our legal rights, investigate fraud or security incidents or enforce our terms.
If ELUJE or Eluje LLC is involved in a merger, acquisition, restructuring, financing or sale of all or part of the business, personal information may be transferred as part of that transaction where permitted by law.
11. International transfers
Eluje LLC is established in the United States.
If you are located in the United Kingdom, European Economic Area or another jurisdiction outside the United States, your personal information may therefore be transferred to and processed in countries outside your country of residence.
Our service providers, including Shopify and other technology providers, may also process personal information internationally.
Where required by applicable law, appropriate safeguards may be used for international transfers, such as adequacy mechanisms, Standard Contractual Clauses, UK international data transfer mechanisms or other legally recognised safeguards.
12. How long we retain information
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
The retention period depends on the type of information, the reason it was collected and applicable legal, accounting, tax, contractual, fraud-prevention and dispute-resolution requirements.
For example, information relating to completed purchases may be retained for a longer period where required for accounting, tax, legal or warranty purposes.
When personal information is no longer reasonably required, we may delete or anonymise it where appropriate.
13. Your privacy rights
Depending on your location and applicable law, you may have rights relating to your personal information.
These may include the right to request access to information we hold about you, request correction of inaccurate information, request deletion of certain information, restrict processing, object to certain processing, request data portability and withdraw consent where processing is based on consent.
You may also have the right to object to direct marketing at any time.
To exercise a privacy right, contact us at:
We may need to verify your identity before completing certain privacy requests.
These rights are not absolute and applicable law may allow or require us to retain or continue processing certain information.
14. European and UK customers
If you are located in the European Economic Area or United Kingdom, you may have additional rights under the EU GDPR or UK GDPR.
You may also have the right to lodge a complaint with the data protection authority responsible for your place of residence or work.
We encourage you to contact us first at info@eluje.com if you have a concern so that we can try to resolve it.
15. United States customers
Depending on the U.S. state in which you live and whether applicable privacy legislation applies to Eluje LLC, you may have additional privacy rights.
These may include rights to access, correct or delete certain personal information or obtain information about certain disclosures of personal information.
Where required by applicable law, we will honour valid privacy requests.
16. Children
ELUJE is not intended for children.
We do not knowingly collect personal information from children where parental or guardian consent would legally be required.
If you believe that a child has provided personal information to us without appropriate permission, please contact info@eluje.com.
17. Security
We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, destruction or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Customers are also responsible for protecting passwords and account credentials where account functionality is offered.
18. Third-party websites
Our website may contain links to third-party websites or services.
Those websites operate independently from ELUJE and may have their own privacy practices.
We are not responsible for the privacy practices, security or content of third-party websites.
We recommend reviewing the privacy policy of any external website before providing personal information.
19. Reviews and user-generated content
If you voluntarily submit a product review or other content to ELUJE, information you choose to include may be displayed publicly on our website.
This may include your first name, initials, rating, review content and the product reviewed.
Please avoid including sensitive or unnecessary personal information in public reviews.
We reserve the right to moderate submitted content in accordance with our website terms and applicable law.
20. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or legal obligations.
When we update this Privacy Policy, the Last updated date at the top of this page will be changed.
Where required by applicable law, we may also provide additional notice of material changes.
21. Contact
For questions about this Privacy Policy, ELUJE's privacy practices or your personal information, contact:
ELUJE / Eluje LLC
30 N Gould St Ste R
Sheridan, Wyoming 82801
United States
Email: info@eluje.com
Website: eluje.com
EIN: 42-3880589