Terms of Service

Last updated: 30 August 2026

Welcome to ELUJE.

These Terms of Service govern your access to and use of eluje.com, including any purchases made through our online store.

The website and online store are operated by:

Eluje LLC
30 N Gould St Ste R
Sheridan, Wyoming 82801
United States
Email: info@eluje.com
Website: eluje.com
EIN: 42-3880589

Throughout these Terms, the terms “ELUJE,” “we,” “us” and “our” refer to Eluje LLC.

By visiting our website, placing an order or otherwise using our services, you agree to these Terms of Service.

If you do not agree with these Terms, you should not use our website or purchase products through our store.

1. Online Store Terms

By using our website or placing an order, you confirm that you are at least the age of majority in your place of residence or that you have the necessary permission to enter into a legally binding purchase.

You may not use our products or website for any unlawful or unauthorised purpose.

You must not use our website in a way that violates any applicable law, regulation or third-party right.

You must not transmit viruses, malware, malicious code or other harmful material through our website.

A breach of these Terms may result in termination or restriction of your access to our services.

2. Our Products

ELUJE offers jewellery and related products through eluje.com.

We make reasonable efforts to display product images, colours, dimensions and descriptions as accurately as possible.

However, the appearance of colours may vary depending on your device, screen settings, lighting and other technical factors.

Product photographs may also appear slightly different in scale depending on the way they are displayed.

Minor variations in appearance do not necessarily mean that a product is defective.

Product availability is subject to change without notice.

We may discontinue, modify or replace products at any time.

3. Product Information

We aim to provide accurate information about each product.

Product-specific information, including materials, sizing, care instructions, features and other characteristics, will be stated on the relevant product page where applicable.

You should review the product page carefully before purchasing.

Where a product requires a size selection, you are responsible for choosing the appropriate size.

Our size guides are provided to help customers choose, but they do not guarantee that a particular size will suit every individual.

4. Prices

Prices are displayed on our website in the applicable currency for your market or store settings.

We reserve the right to change prices at any time without prior notice.

Price changes will not normally affect an order that has already been accepted and paid for.

Where applicable, taxes may be included in the displayed price or calculated during checkout depending on your location and applicable law.

Shipping charges, customs duties or other applicable charges may be shown separately.

5. Errors and Inaccuracies

We make reasonable efforts to keep our website accurate, but errors may occasionally occur.

These may include errors relating to:

• Prices
• Product descriptions
• Promotions
• Shipping charges
• Product availability
• Images
• Discount calculations

If we discover an obvious pricing or product information error before an order is fulfilled, we may contact you to correct the issue.

Where appropriate, we may cancel the affected order and provide a refund.

Nothing in this section limits any mandatory consumer protection rights that apply to you.

6. Orders

Placing an order through our website constitutes an offer to purchase the selected products.

Receiving an automated order confirmation does not necessarily mean that we have accepted the order.

We reserve the right to refuse or cancel an order where reasonably necessary, including in cases of:

• Suspected fraud
• Payment failure
• Incorrect pricing
• Product unavailability
• Abuse of promotions
• Incorrect order information
• Breach of these Terms

If we cancel an order after payment has been successfully collected, we will refund the applicable amount.

7. Order Information

You agree to provide accurate, complete and current information when placing an order.

This includes:

• Your name
• Billing details
• Shipping address
• Email address
• Payment details
• Any other information required at checkout

You are responsible for reviewing your information before submitting an order.

If you discover an error after placing your order, contact us promptly at:

info@eluje.com

We will try to assist, but we cannot guarantee that an order can be changed once fulfilment has started.

8. Payment

Payment must be successfully authorised before an order is processed.

Payments are processed through third-party payment providers available through our Shopify checkout.

Available payment methods may vary depending on your country, device or checkout configuration.

ELUJE does not generally receive or store your complete payment card number.

Your use of a particular payment method may also be subject to the terms and privacy policy of the relevant payment provider.

9. Promotions and Discount Codes

From time to time, ELUJE may offer promotional discounts, bundle offers, first-order offers, sale pricing or other incentives.

Unless otherwise stated:

• Discounts cannot be exchanged for cash.
• Promotions may have eligibility requirements.
• Discounts may not always be combined.
• Discount codes may have expiry dates.
• Certain products may be excluded.
• A promotion may be withdrawn or modified before an order is placed.

We reserve the right to cancel or refuse the use of a promotion where we reasonably believe it has been abused, manipulated or used contrary to its stated conditions.

10. Bundle & Save Offers

Certain collections or products may be eligible for bundle discounts.

Where such an offer applies, the applicable discount and conditions will be displayed on the website.

For example, offers may provide different discounts depending on the number of eligible matching pieces purchased together.

The actual discount that applies to an order is the discount displayed or calculated at cart or checkout.

Where a promotional display and checkout calculation differ because of a technical error, please contact us before completing your purchase where possible.

11. Gift Cards and Promotional Credit

If ELUJE offers gift cards, vouchers or promotional credit, additional conditions may apply.

Unless otherwise required by law, promotional credit may:

• Be non-refundable
• Be non-transferable
• Be subject to an expiry period
• Be restricted to purchases made through eluje.com

Any additional terms will be displayed when the gift card or promotion is issued.

12. Shipping and Delivery

Shipping options, charges and estimated delivery times are described in our Shipping Policy and may also be displayed during checkout.

Delivery dates are estimates unless expressly stated otherwise.

ELUJE is not responsible for delays caused solely by circumstances outside our reasonable control, including carrier delays, customs procedures, severe weather or transport disruptions.

You are responsible for providing an accurate delivery address.

Please review our Shipping Policy for full information regarding delivery, tracking, lost parcels and returned shipments.

13. International Orders

We may offer shipping to customers outside the United States.

International orders may be subject to customs procedures, import requirements, duties, taxes or local charges.

Whether such charges are included in the purchase price depends on the destination and checkout configuration.

Where such charges are not collected at checkout, they may be payable by the recipient.

ELUJE does not control customs authorities or local import processing.

14. Returns and Refunds

Returns, refunds and exchanges are governed by our Return & Refund Policy.

Customers should review that policy before purchasing.

Where applicable, mandatory consumer rights under local law remain unaffected.

If there is a conflict between our voluntary return policy and a mandatory legal right that applies to you, the mandatory legal right will prevail.

15. Damaged, Defective or Incorrect Products

If your order arrives damaged, defective or incorrect, contact us at:

info@eluje.com

Please include:

• Your order number
• A description of the issue
• Photographs where appropriate

We may ask for additional information reasonably necessary to assess the issue.

Where the product is legally considered defective or not as described, your statutory consumer rights remain unaffected.

16. Product Care

Jewellery may require appropriate care depending on its material, finish and construction.

Where specific care instructions are provided on a product page, packaging or care guide, customers should follow those instructions.

Damage caused by misuse, improper storage, accidental damage or failure to follow care instructions may not be treated as a manufacturing defect unless otherwise stated in a specific guarantee.

17. Guarantees and Warranties

Where ELUJE offers a specific product guarantee, warranty or colour warranty, its conditions will be stated on the applicable product page or warranty information.

A voluntary commercial warranty is separate from any mandatory consumer rights you may have.

We reserve the right to request reasonable proof of purchase and evidence of the issue before processing a warranty request.

A guarantee does not cover circumstances expressly excluded by the applicable guarantee conditions.

18. Website Availability

We aim to keep eluje.com available and functioning correctly.

However, we do not guarantee that the website will always be available without interruption.

We may temporarily suspend access for reasons including:

• Maintenance
• Updates
• Security
• Technical failures
• Changes to our services

We may change, remove or discontinue website features at any time where reasonably necessary.

19. Shopify

Our online store is hosted and powered by Shopify.

Shopify provides the e-commerce platform through which we sell our products.

Your use of certain checkout, payment, account or technical functionality may also involve services provided by Shopify or its partners.

20. Third-Party Services

Our website may use or link to third-party services, including:

• Payment providers
• Shipping providers
• Analytics services
• Marketing platforms
• Review services
• Social media platforms
• Other technology providers

We are not responsible for the independent terms, privacy practices or availability of third-party websites or services.

You should review the terms of any third-party service you choose to use.

21. Third-Party Links

Our website may contain links to websites operated by third parties.

Such links are provided for convenience and do not necessarily imply endorsement.

We are not responsible for the accuracy, content, products, services, security or privacy practices of third-party websites.

Any transaction you enter into with a third party is between you and that third party.

22. Intellectual Property

All content on eluje.com, including where applicable:

• ELUJE branding
• Logos
• Product names
• Collection names
• Product photography
• Graphics
• Website design
• Written copy
• Product descriptions
• Videos
• Illustrations
• Layouts

is owned by or licensed to Eluje LLC unless otherwise stated.

You may not reproduce, distribute, modify, sell, commercially exploit or create derivative works from our content without prior written permission.

You may use the website for your personal, non-commercial shopping purposes.

23. User Content and Reviews

If you submit a review, testimonial, photograph, comment or other content to ELUJE, you confirm that you have the right to submit that material.

You must not submit content that is:

• Illegal
• Defamatory
• Threatening
• Fraudulent
• Discriminatory
• Obscene
• Misleading
• Infringing another person's rights
• Containing malware or harmful material

You remain responsible for the content you submit.

Where permitted by law and subject to any applicable permissions, you grant ELUJE a non-exclusive right to display and use submitted content in connection with our website and services.

We may moderate or remove content where reasonably necessary.

24. Reviews

Reviews should reflect genuine opinions and experiences.

We may use systems or labels to distinguish verified purchasers where technically supported.

Submitting a review does not guarantee publication.

We may decline or remove reviews that violate our content standards, contain personal information, spam, promotional material or irrelevant content.

We do not guarantee that every review represents the experience of every customer.

25. Prohibited Uses

You may not use our website or services:

• For unlawful purposes
• To violate applicable laws
• To infringe intellectual property rights
• To harass or discriminate
• To submit false or misleading information
• To upload malware
• To collect personal information unlawfully
• To spam or phish
• To interfere with website security
• To circumvent security features
• To attempt unauthorised access
• To manipulate promotions or checkout systems
• To engage in fraudulent transactions

We may restrict or terminate access where we reasonably believe these Terms have been violated.

26. Personal Information

Our collection and use of personal information is governed by our Privacy Policy.

Please review the Privacy Policy for information about:

• What personal information we collect
• Why we process it
• How we share it
• Cookies
• International transfers
• Your privacy rights

27. Disclaimer

We make reasonable efforts to ensure that information on our website is accurate and up to date.

However, except where prohibited by law, we do not guarantee that:

• The website will always be error-free
• The website will always be uninterrupted
• Every product will always remain available
• Website content will always be completely free from technical errors

Nothing in these Terms excludes guarantees, warranties or rights that cannot legally be excluded.

28. Limitation of Liability

To the fullest extent permitted by applicable law, Eluje LLC will not be liable for indirect, incidental, special or consequential losses arising solely from your use of the website where such liability may lawfully be excluded.

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, nothing in these Terms is intended to exclude liability for:

• Fraud or fraudulent misrepresentation
• Death or personal injury caused by negligence where liability cannot legally be excluded
• Mandatory consumer protection obligations
• Other liability that cannot legally be limited

For consumers, your mandatory statutory rights remain unaffected.

29. Indemnification

To the extent permitted by law, you agree to compensate Eluje LLC for losses or reasonable costs arising from your unlawful misuse of the website or material breach of these Terms.

This provision does not apply where doing so would improperly restrict a consumer's mandatory legal rights.

30. Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be interpreted or limited to the minimum extent necessary.

The remaining provisions will continue in effect.

31. No Waiver

If we do not immediately enforce a provision of these Terms, this does not mean that we have waived our right to enforce it later.

32. Termination

These Terms remain effective while you use our website or services.

We may restrict or terminate access to our website where reasonably necessary because of:

• Fraud
• Abuse
• Security concerns
• Unlawful behaviour
• Material breach of these Terms

Any provisions which by their nature should continue after termination will remain effective.

33. Governing Law

These Terms and any contract with Eluje LLC are governed by the laws applicable to Eluje LLC in the State of Wyoming, United States, except where mandatory consumer protection law in your country of residence provides otherwise.

If you are a consumer in the United Kingdom, European Union or another jurisdiction with mandatory consumer protections, nothing in this section deprives you of protections that cannot lawfully be excluded by contract.

34. UK and European Consumers

If you purchase from ELUJE as a consumer in the United Kingdom or European Economic Area, you may benefit from mandatory consumer rights regarding matters such as:

• Product conformity
• Defective goods
• Distance selling
• Cancellation rights
• Refunds

These legal rights may apply regardless of additional policies offered by ELUJE.

Nothing in these Terms is intended to waive rights that applicable law does not allow you to waive.

35. Entire Agreement

These Terms of Service, together with our:

• Privacy Policy
• Shipping Policy
• Return & Refund Policy
• Any applicable product warranty terms
• Any promotion-specific conditions

form the agreement governing your use of our online store and purchases from ELUJE.

36. Changes to These Terms

We may update these Terms from time to time.

Changes may be made to reflect:

• Changes to our business
• New services or products
• Technical changes
• Changes in applicable law
• Changes to our policies

The latest version will be published on eluje.com.

The date at the top of these Terms indicates when they were last updated.

37. Contact Information

Questions about these Terms of Service should be sent to:

ELUJE / Eluje LLC
30 N Gould St Ste R
Sheridan, Wyoming 82801
United States

Email: info@eluje.com
Website: eluje.com
EIN: 42-3880589

For questions relating to an existing order, please include your order number when contacting us.