Shipping Policy

Thank you for shopping with ELUJE.

We want every order to reach you safely and as smoothly as possible. This Shipping Policy explains how orders placed through eluje.com are processed, shipped and delivered.

Our online store is operated by:

Eluje LLC
30 N Gould St Ste R
Sheridan, Wyoming 82801
United States
Email: info@eluje.com
Website: eluje.com
EIN: 42-3880589

1. Order Processing

Once your order has been successfully placed, you will receive an order confirmation at the email address provided during checkout.

Orders are prepared for shipment as quickly as reasonably possible.

During particularly busy periods, product launches, promotions, holidays or other high-volume periods, preparation and dispatch may take longer than usual.

Once your order has been dispatched, you may receive a shipping confirmation containing tracking information where tracking is available.

Please note that delivery estimates do not guarantee an exact delivery date.

2. United Kingdom Delivery

Our estimated delivery time for orders shipped to the United Kingdom is:

2–7 business days

Delivery estimates may vary depending on:

• Your delivery address
• The shipping service selected
• Courier delays
• Public holidays
• High-volume periods
• Customs procedures where applicable
• Circumstances outside our reasonable control

Business days generally exclude weekends and public holidays.

3. Shipping Costs

Available shipping methods and any applicable shipping charges will be displayed during checkout before you complete your purchase.

Shipping rates may vary depending on the destination, order value and available delivery service.

Where ELUJE offers a free-shipping promotion or free-shipping threshold, the applicable conditions will be clearly displayed on our website or during checkout.

4. Tracking Your Order

Where tracking is available, tracking information will be sent to the email address associated with your order after dispatch.

Please allow some time for the courier's tracking system to update after receiving your shipping confirmation.

Tracking information is provided by the relevant carrier and may occasionally take time to reflect the latest status of your parcel.

5. Delivery Address

Customers are responsible for ensuring that the delivery information entered during checkout is accurate and complete.

Please carefully check:

• Your full name
• Street address
• House or apartment number
• Postal code
• City
• Country
• Any other required delivery information

If you notice an error in your shipping address, contact us as soon as possible at:

info@eluje.com

We will try to help where possible, but we cannot guarantee that an address can be changed once an order has entered the fulfilment or shipping process.

ELUJE is not responsible for delivery problems caused by incorrect or incomplete address information provided by the customer.

6. Changes After Dispatch

Once an order has been dispatched, we are normally unable to change the delivery address or redirect the shipment ourselves.

If your parcel is already with the carrier, you may need to contact the carrier directly regarding available delivery options.

7. Delayed Orders

Most orders arrive within the estimated delivery window, but delays can occasionally occur.

Possible causes include:

• Courier network delays
• Severe weather
• Customs processing
• Public holidays
• High seasonal demand
• Incorrect delivery information
• Events outside our reasonable control

If your order has not arrived within the expected timeframe, please first check the tracking information provided with your shipping confirmation.

If the tracking information has not updated for an extended period or your parcel appears to be significantly delayed, contact us at:

info@eluje.com

Please include your order number so that we can assist you more efficiently.

8. Lost Parcels

If you believe your parcel has been lost in transit, please contact us at info@eluje.com.

We may need to investigate the shipment with the relevant carrier before determining the appropriate resolution.

Please provide:

• Your order number
• Your full name
• Your delivery address
• Any relevant tracking information

We will work with the carrier where appropriate to investigate the shipment.

9. Parcels Marked as Delivered

If tracking information shows that your parcel has been delivered but you cannot locate it, we recommend that you first:

• Check around your property or designated safe place
• Ask other members of your household
• Check with neighbours where appropriate
• Check whether the carrier left delivery instructions
• Contact the relevant carrier

If you are still unable to locate the parcel, contact us at info@eluje.com and include your order number and tracking information.

We will review the situation and assist where reasonably possible.

10. Failed Delivery Attempts

Where a carrier is unable to complete delivery, the parcel may be:

• Taken to a local collection point
• Held at a delivery depot
• Rescheduled for delivery
• Returned to the sender

Customers are responsible for following any instructions provided by the carrier regarding redelivery or collection.

If a parcel is returned because it was not collected, the delivery address was incorrect or delivery repeatedly failed, additional shipping charges may apply if the customer requests that the order be shipped again.

11. Returned-to-Sender Parcels

A parcel may be returned to us or our fulfilment partner where:

• The address was incorrect or incomplete
• Delivery was refused
• The recipient could not be reached
• The parcel was not collected
• The carrier was unable to complete delivery

If this happens, please contact info@eluje.com.

We will review the order and advise you of the available options.

Additional shipping charges may apply if you request reshipment in circumstances where the return was caused by incorrect customer information or failure to collect the parcel.

12. Damaged Parcels

If your order arrives visibly damaged, please contact us as soon as reasonably possible.

Email:

info@eluje.com

Please include:

• Your order number
• A description of the issue
• Clear photographs of the parcel
• Clear photographs of the damaged item
• Photographs of the shipping packaging where relevant

This information helps us assess the issue and, where appropriate, raise a claim with the delivery carrier.

13. Incorrect or Missing Items

If you receive an incorrect item or something is missing from your order, please contact us at info@eluje.com.

Include your order number and details of the issue.

Where helpful, we may ask you to provide photographs of the items and packaging received.

14. International Shipping

Where international shipping is available for your destination, the available shipping options and applicable charges will be shown during checkout.

Delivery times outside the United Kingdom may differ from the UK delivery estimate.

International shipments may also be subject to customs processing or local import procedures.

15. Customs, Duties and Taxes

Depending on the destination country and how your order is processed at checkout, an international shipment may be subject to customs duties, import taxes or other local charges.

Where these charges are not already included or collected as part of your purchase, they may be imposed by local authorities or the delivery carrier.

ELUJE does not control customs authorities or customs processing times.

Customers are responsible for complying with applicable import requirements in their destination country.

16. Delivery Delays Outside Our Control

ELUJE cannot guarantee carrier delivery dates and is not responsible for delays caused solely by circumstances outside our reasonable control, including:

• Severe weather
• Natural disasters
• Transport disruptions
• Industrial action
• Customs delays
• Government restrictions
• Carrier network interruptions

This does not affect any mandatory consumer rights that apply to your purchase.

17. Separate Shipments

In some circumstances, products from the same order may be shipped separately.

If this happens, you may receive more than one parcel or more than one tracking number.

You will not be charged additional shipping costs solely because we decide to divide an order into multiple shipments unless otherwise agreed with you.

18. Delivery Estimates

All delivery periods shown on our website are estimates unless expressly stated otherwise.

An estimated delivery period does not constitute a guaranteed delivery date.

However, nothing in this Shipping Policy limits any statutory rights you may have under applicable consumer protection law.

19. Returns

Shipping and delivery are separate from your right to return eligible items.

For information about returns, refunds and exchanges, please refer to our Return & Refund Policy.

Where return shipping costs apply, those conditions will be explained in the Return & Refund Policy.

20. Contact Us

If you have any questions about shipping, delivery or the status of your order, please contact:

ELUJE / Eluje LLC
30 N Gould St Ste R
Sheridan, Wyoming 82801
United States

Email: info@eluje.com
Website: eluje.com
EIN: 42-3880589

When contacting us about an existing order, please include your order number so that we can assist you more quickly.