Shipping Policy
WHERE WE SHIP
We currently ship within the
United States only.
All 50 states including Alaska and Hawaii.
We do not ship to US territories
(Puerto Rico, Guam, US Virgin Islands)
at this time.
We do not ship internationally.
─────────────────────────────────────
THE SHORT VERSION
→ Orders ship within 1-2 business days
→ Standard delivery 3-5 business days
→ Free shipping on the 90-Day System
→ You get a tracking link when it ships
→ Something wrong — we fix it. Always.
─────────────────────────────────────
1. PROCESSING TIME
All orders are processed within
1-2 business days of being placed.
Business days are Monday through Friday
excluding federal holidays.
Orders placed on weekends or federal
holidays are processed the next
business day.
You will receive an order confirmation
email immediately after placing your order.
You will receive a second email with
your tracking information as soon as
your order has been dispatched.
─────────────────────────────────────
2. SHIPPING OPTIONS & RATES
STANDARD SHIPPING
Delivery time: 3-5 business days
Cost: $5.99
FREE SHIPPING
Delivery time: 3-5 business days
Cost: FREE
Available on:
→ Come Back — 90-Day Recovery System ($159)
→ All Stay Her subscription orders
→ Any order over $100
EXPEDITED SHIPPING
Delivery time: 2-3 business days
Cost: $12.99
OVERNIGHT SHIPPING
Delivery time: 1 business day
Cost: $24.99
Note: Order must be placed
before 12pm EST
on a business day
─────────────────────────────────────
3. DELIVERY TIMEFRAMES
Estimated delivery times by region:
EAST COAST
States: NY, NJ, CT, MA, PA, MD,
VA, NC, SC, GA, FL and
surrounding states
Time: 2-4 business days
MIDWEST
States: IL, OH, MI, IN, WI, MN,
MO, IA, KS, NE and
surrounding states
Time: 3-5 business days
SOUTH
States: TX, LA, MS, AL, TN, KY,
AR, OK and surrounding states
Time: 3-5 business days
WEST COAST
States: CA, OR, WA, NV, AZ and
surrounding states
Time: 4-6 business days
MOUNTAIN & PLAINS
States: CO, UT, ID, MT, WY, ND,
SD and surrounding states
Time: 4-6 business days
ALASKA & HAWAII
Time: 7-10 business days
Note: Additional shipping charges
may apply
These are estimates only.
Actual delivery times may vary due to
carrier delays, weather conditions,
or high volume periods such as
holidays and peak seasons.
─────────────────────────────────────
4. SHIPPING CARRIERS
We ship with the following carriers:
→ USPS (United States Postal Service)
→ UPS
→ FedEx
The carrier used for your order depends
on your location and the shipping method
selected at checkout.
We reserve the right to choose the
most appropriate carrier for your order.
─────────────────────────────────────
5. ORDER TRACKING
You will receive a tracking link by email
as soon as your order ships.
To track your order:
→ Click the tracking link in your
shipping confirmation email
→ Log into your account at eluje.com
and view your order history
→ Email hello@eluje.com with your
order number and we will check
it for you
Please allow up to 24 hours for
tracking information to update
after you receive your shipping
confirmation email.
─────────────────────────────────────
6. SUBSCRIPTION SHIPPING — STAY HER
Stay Her subscription orders ship
automatically every 30 days from
your first order date.
FREE SHIPPING
All Stay Her subscription orders
include free standard shipping.
Always. No minimum. No exceptions.
SHIPPING DATE
Your subscription ships on the same
date each month as your first order.
Example:
First order placed January 15th.
Next shipment February 15th.
Then March 15th. And so on.
CHANGING YOUR SHIPPING ADDRESS
You can update your shipping address
at any time from your account dashboard
before your next renewal date.
Changes made after your order has
already processed will take effect
on your following shipment.
─────────────────────────────────────
7. INCORRECT SHIPPING ADDRESS
Please double-check your shipping address
before placing your order.
If you notice an error immediately
after ordering — email us right away at
hello@eluje.com with the subject line:
"Address Correction — [Your Order Number]"
We will do our best to update it
before your order ships.
Once an order has shipped we cannot
change the delivery address.
If a delivery fails due to an incorrect
address provided by you:
→ The carrier will attempt redelivery
→ If the package is returned to us
we will reship at a $5.99 fee
→ If the package is lost due to
an incorrect address we cannot
offer a replacement or refund
─────────────────────────────────────
8. MISSING PACKAGES
If your tracking shows delivered
but you have not received your package:
STEP 1
Wait 24 hours.
Packages are sometimes marked delivered
before they physically arrive.
STEP 2
Check around your property —
front door, back door, mailbox,
with a neighbour or building manager.
STEP 3
If still missing after 24 hours —
email us at hello@eluje.com
Subject: Missing Package — [Order Number]
We will open an investigation with
the carrier immediately.
If your package is confirmed lost
we will send a replacement at no cost.
No questions asked.
─────────────────────────────────────
9. DAMAGED PACKAGES
If your order arrives damaged:
→ Take a photo of the damaged packaging
and product before opening fully
→ Email hello@eluje.com immediately
Subject: Damaged Order — [Order Number]
→ Attach your photos
We will send a replacement immediately.
At no cost to you.
You do not need to return the
damaged items.
─────────────────────────────────────
10. STOLEN PACKAGES
If your package was stolen after delivery:
We understand this is frustrating
and completely outside your control.
Email us at hello@eluje.com
Subject: Stolen Package — [Order Number]
We will review your case individually
and do our best to make it right.
We recommend:
→ Filing a police report
→ Checking with neighbours
or building security
→ Considering a secure delivery
location for future orders
─────────────────────────────────────
11. WEATHER & CARRIER DELAYS
Occasionally packages are delayed due to:
→ Severe weather conditions
→ Natural disasters
→ Carrier operational issues
→ High volume periods
(holidays, peak seasons)
These delays are outside our control.
We cannot offer refunds for
carrier-caused delays.
If your package is significantly delayed
— more than 10 business days past
the estimated delivery date —
email us at hello@eluje.com and
we will investigate and make it right.
─────────────────────────────────────
12. HOLIDAY SHIPPING
During peak holiday periods
processing and delivery times
may be longer than usual.
We recommend ordering early during:
→ Thanksgiving week
→ Christmas and New Year period
→ Mother's Day week
→ Black Friday and Cyber Monday
We will communicate any holiday
shipping cutoff dates via email
and on our website.
─────────────────────────────────────
13. SMALL BATCH PRODUCTION NOTE
Elixir Premium Postnatal is produced
in small batches to guarantee
quality and freshness.
This means stock is sometimes limited.
If a product is out of stock at the
time of your order:
→ We will notify you immediately
→ We will give you the option to
wait for the next batch
(typically 3-4 weeks)
or receive a full refund
→ We will never charge you for
a product we cannot ship
─────────────────────────────────────
14. RETURNS & REFUNDS
We do not require you to return
any product to receive a refund.
Our full Return & Refund Policy
is available at:
eluje.com/policies/refund-policy
THE SHORT VERSION
→ 60-day money back guarantee
→ Keep the product — always
→ No return shipping required
→ Email hello@eluje.com to request
─────────────────────────────────────
15. CONTACT
Questions about your order or shipping?
We are here.
Email: hello@eluje.com
Subject: Shipping — [Your Order Number]
Response: Within 24 hours on business days
Please include your order number
in every email so we can help you
as quickly as possible.
─────────────────────────────────────
BUSINESS ADDRESS
ELUJE
[Your Business Address]
[City, State, ZIP Code]
United States
─────────────────────────────────────
DISCLAIMER
These statements have not been evaluated
by the Food and Drug Administration.
This product is not intended to diagnose,
treat, cure, or prevent any disease.
Individual results may vary.